Shipping policy

Please note, in the event of a world crisis, pandemic, extreme weather, or some unplanned event the shipping carrier may experience delays. Please plan for this because we know you are super excited to get your hair!

After completing your wig purchase, please complete the wig verification form located on the wig tab at the bottom of the site or here. 

Any additional questions feel free to fill out the contact form.

Please allow 3-5 business days for all hair bundles to be processed and shipped. Wigs require 5-7 business days or less to be processed and shipped. Custom Wigs ship within 2 business days. International Orders also require 5-7 business days for processing, and will be shipped according to your choice at checkout. International orders must choose PayPal at checkout. International Orders without PayPal will be automatically cancelled and refunded.

 

Processing times are NOT included in the delivery time. All orders received after 5:00 PM eastern/standard time will be processed on the next business day. 

Multiple Items

Orders including more than one item may be shipped out separately and arrive on different days. We will inform you of the tracking number by email respectively.

Tracking numbers will be issued within 24-48 hrs or less after your order has shipped. After receiving your tracking number please allow 24 hours to see tracking updates in the system. 

 

If your order is flagged for review, this may extend the processing time until we receive the requested information we need to verify your billing and shipping information. If your order is flagged we will contact you via email or by text message to submit the requested documentation we need to complete your order.

 

During the holiday season shipping times may vary by 1-2 business days due to an increase in product demand.

 

Note: Please place your orders with enough time in advance so that you will receive your hair/products in time for your anticipated plans as payment processing times and shipping delays do occur at times. HookedOnBundles Virgin Hair is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information received by the customer will cause delays in the time frame in which your package is delivered.

 

Once orders are placed, shipping addresses cannot be changed. If you live in an apartment or on a specific floor, please include that information in your address to avoid shipping delays. 

 

We do not process or ship orders on weekends and holidays. All orders received on a United States Federal Holiday will be processed the following business day.

Thank you for taking a moment to read this. We will continue to provide updates as needed.