LEGAL

Exchange & return policy

Hair bundles

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items

• Clearance (Sale Items) and our Sale Collection
• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund. Any item returned more than 30 days after delivery is not eligible for a return.

Refunds, if applicable

Once your return is received and inspected, we will email you to confirm we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds, if applicable

If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, as it may take some time for your refund to be officially posted.

If you’ve done this and still haven’t received your refund, please contact us at contact@hookedonbundlesvirginhair.com.

Sale items, if applicable

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Shipping

You will be responsible for the return shipping cost for your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Wigs

All wigs are final sale and are not eligible for return or exchange.