Free Shipping $99+30-Day Eligible Returns & Exchanges

THE HOOKEDONBUNDLES HELP DESK

Good hair.
Clear answers.

From choosing your texture to caring for your install, find the answers you need to shop with confidence.

Woman wearing a sleek bob with golden highlights
BEFORE YOUR NEXT INSTALL

A little clarity.
A lot of confidence.

01

Orders & shipping

From your bag to your doorstep.

  1. 01
    Place your order

    Double-check your address.

  2. 02
    We prepare your hair

    Allow 2–3 business days.

  3. 03
    Follow your delivery

    Tracking after dispatch.

How long does processing and shipping take?

Most current orders are processed in 2–3 business days before shipping. Tracking is issued after an order ships, and carrier delivery timing is selected at checkout. Processing times can be extended during the holiday shopping season.

Can I change my shipping address after ordering?

The current policy says shipping addresses cannot be changed after an order is placed, so please review every address detail before completing checkout.

Do I need to sign for delivery?

The current policy requires a signature for all orders and does not ship to P.O. boxes. Use a physical shipping address at checkout.

02

Returns & exchanges

Know before you unwrap.

What is the return policy?

Eligible hair bundle returns or exchanges must be requested within 30 days of purchase. Items must be unused, in the same condition received, and in their original packaging. Wigs and sale items are final sale. See the Exchange & Return Policy for full details.

Read the full return policy ↗
Are wigs returnable?

No. All wigs are final sale and are not eligible for return or exchange.

03

Know your hair

Your texture. Your routine. Your choice.

PREMIUM COLLECTION

Virgin hair

Steam-processed for a consistent texture. Never chemically colored, bleached, or permed.

RESERVE COLLECTION

Raw hair

Single-donor hair. No steam or chemical processing. Naturally individual.

What is the difference between Virgin and Raw hair?

Virgin hair is steam-processed 100% human hair that has never been chemically colored, bleached, or permed. Raw hair is single-donor hair with no steam or chemical processing. Choose Virgin for a consistent texture, or Raw for natural variation.

Compare the collections ↗
Which texture should I choose?

Silky Straight gives you a sleek finish. Body Wave brings soft movement. Deep Wave and Kinky Curly offer more defined texture. Think about the finish you love and how much styling time fits your routine.

Find your hair match ↗
What hair should I choose for boho braids?

Human bulk braiding hair is loose hair without a weft. Choose the texture and length for the loose pieces in your style, then confirm the amount with your braider before ordering.

Explore human braiding hair ↗
04

Bundles & lengths

Plan a look that feels like you.

PLAN YOUR INSTALL

A little length guidance.

Find a starting bundle count for your look.

Try the bundle calculator
How many bundles do I need?

As a starting point, plan for 2 to 3 bundles at 12 to 14 inches, 3 at 16 to 20 inches, and often 4 at 22 inches and above. Texture, desired fullness, and your install can change the count. Confirm your plan with your stylist.

Use the bundle calculator ↗
Why does curly hair look shorter?

Curly hair draws up into its curl pattern, so the same length can look shorter than straight hair. Compare the texture as well as the listed length when planning your finished look.

Read the bundle guide ↗
05

Closures, frontals & wigs

Get to know your finishing piece.

Closure

Coverage around your part

Frontal

Coverage across your hairline

Should I choose a closure or a frontal?

A closure covers a smaller section around your part. A frontal spans the front hairline and offers more room to change your part and styling. Choose with your stylist based on your install and the maintenance you want.

Plan bundles with a closure ↗
What do lace sizes mean?

Measurements such as 5×5 or 13×6 describe the lace area in inches: width first, then depth. A larger lace area gives you more coverage for parting. Check the individual product for its exact size.

What is a U-part wig?

A U-part wig has an opening at the top so your own hair can blend over the unit. It is a choice for shoppers who want to leave some natural hair out.

Explore U-part wigs ↗
06

Care & styling

Keep your next install looking its best.

01 / Detangle gently02 / Wash & condition03 / Dry & store
How should I care for my extensions?

Detangle gently from the ends upward, wash and condition with care, and let the hair dry fully before storing. Follow the guidance for your texture and installation.

Read the care guide ↗
Can I color or heat-style human hair?

Human hair can be heat styled and professionally colored. Use heat protection and follow the product guidance. Work with a professional colorist for significant lifting or bleaching.

How long will my hair last?

Longevity depends on the collection, your installation, and your care routine. Compare the Premium and Reserve guidance to choose the collection that fits your expectations.

Compare Premium and Reserve ↗
A LITTLE EXTRA GUIDANCE

Still have a question?

Tell us about the look you have in mind, or include your order number if you’re checking on a purchase.

Let’s talk hair ↗