THE HOOKEDONBUNDLES HELP DESK
Good hair.
Clear answers.
From choosing your texture to caring for your install, find the answers you need to shop with confidence.

A little clarity.
A lot of confidence.
Orders & shipping
From your bag to your doorstep.
- 01Place your order
Double-check your address.
- 02We prepare your hair
Allow 2–3 business days.
- 03Follow your delivery
Tracking after dispatch.
How long does processing and shipping take?
Most current orders are processed in 2–3 business days before shipping. Tracking is issued after an order ships, and carrier delivery timing is selected at checkout. Processing times can be extended during the holiday shopping season.
Can I change my shipping address after ordering?
The current policy says shipping addresses cannot be changed after an order is placed, so please review every address detail before completing checkout.
Do I need to sign for delivery?
The current policy requires a signature for all orders and does not ship to P.O. boxes. Use a physical shipping address at checkout.
Returns & exchanges
Know before you unwrap.
What is the return policy?
Eligible hair bundle returns or exchanges must be requested within 30 days of purchase. Items must be unused, in the same condition received, and in their original packaging. Wigs and sale items are final sale. See the Exchange & Return Policy for full details.
Read the full return policy ↗Are wigs returnable?
No. All wigs are final sale and are not eligible for return or exchange.
Know your hair
Your texture. Your routine. Your choice.
Virgin hair
Steam-processed for a consistent texture. Never chemically colored, bleached, or permed.
Raw hair
Single-donor hair. No steam or chemical processing. Naturally individual.
Your texture, at a glance.
Explore every texture below. Select a favorite to see lengths, options, and product details.
Virgin hair textures

Signature Straight
Smooth, sleek hair with natural movement.
Shop this texture
Body Wave
Soft waves for a classic, flowing finish.
Shop this texture
Loose Wave
Relaxed waves with soft, airy movement.
Shop this texture
Deep Wave
Defined waves with a full, textured finish.
Shop this texture
Kinky Curly
Tightly defined curls with plenty of volume.
Shop this textureRaw hair textures

Raw Straight
A naturally sleek, straight finish.
Shop this texture
Raw Body Wave
Natural waves with soft body and movement.
Shop this texture
Raw Indian Wavy
Soft, flowing waves with natural variation.
Shop this texture
Raw Indian Curly
Defined natural curls with fullness and movement.
Shop this texture
Raw Burmese Curly
Full, expressive curls with natural texture.
Shop this textureRaw textures naturally vary from donor to donor. Your bundle’s wave or curl pattern may differ slightly from the photo.
What is the difference between Virgin and Raw hair?
Virgin hair is steam-processed 100% human hair that has never been chemically colored, bleached, or permed. Raw hair is single-donor hair with no steam or chemical processing. Choose Virgin for a consistent texture, or Raw for natural variation.
Compare the collections ↗Which texture should I choose?
Silky Straight gives you a sleek finish. Body Wave brings soft movement. Deep Wave and Kinky Curly offer more defined texture. Think about the finish you love and how much styling time fits your routine.
Find your hair match ↗What hair should I choose for boho braids?
Human bulk braiding hair is loose hair without a weft. Choose the texture and length for the loose pieces in your style, then confirm the amount with your braider before ordering.
Explore human braiding hair ↗Bundles & lengths
Plan a look that feels like you.
A little length guidance.
Find a starting bundle count for your look.
Try the bundle calculatorHow many bundles do I need?
As a starting point, plan for 2 to 3 bundles at 12 to 14 inches, 3 at 16 to 20 inches, and often 4 at 22 inches and above. Texture, desired fullness, and your install can change the count. Confirm your plan with your stylist.
Use the bundle calculator ↗Why does curly hair look shorter?
Curly hair draws up into its curl pattern, so the same length can look shorter than straight hair. Compare the texture as well as the listed length when planning your finished look.
Read the bundle guide ↗Closures, frontals & wigs
Get to know your finishing piece.
Coverage around your part
Coverage across your hairline
Should I choose a closure or a frontal?
A closure covers a smaller section around your part. A frontal spans the front hairline and offers more room to change your part and styling. Choose with your stylist based on your install and the maintenance you want.
Plan bundles with a closure ↗What do lace sizes mean?
Measurements such as 5×5 or 13×6 describe the lace area in inches: width first, then depth. A larger lace area gives you more coverage for parting. Check the individual product for its exact size.
What is a U-part wig?
A U-part wig has an opening at the top so your own hair can blend over the unit. It is a choice for shoppers who want to leave some natural hair out.
Explore U-part wigs ↗Care & styling
Keep your next install looking its best.
How should I care for my extensions?
Detangle gently from the ends upward, wash and condition with care, and let the hair dry fully before storing. Follow the guidance for your texture and installation.
Read the care guide ↗Can I color or heat-style human hair?
Human hair can be heat styled and professionally colored. Use heat protection and follow the product guidance. Work with a professional colorist for significant lifting or bleaching.
How long will my hair last?
Longevity depends on the collection, your installation, and your care routine. Compare the Premium and Reserve guidance to choose the collection that fits your expectations.
Compare Premium and Reserve ↗Still have a question?
Tell us about the look you have in mind, or include your order number if you’re checking on a purchase.
Let’s talk hair ↗